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Privacy policy

This Privacy Policy explains how Soft360 (hereinafter referred to as "We", "The Company", or "soft360.ro") collects, uses, and protects your personal data when you use our website and interact with our CRM system.

We are committed to respecting the General Data Protection Regulation (GDPR) (EU) 2016/679 and the applicable legislation in Romania regarding data protection.

1. Who is the Data Controller?

The data is collected and processed by:

  • Legal Name: Verasys International S.R.L.
  • Unique Registration Code (CUI): RO 1556560
  • Trade Registry No: J40/9120/2003
  • Registered Office Address: Piata Montreal nr.10, intrarea F, etaj 1, 011469, Bucuresti
  • GDPR Contact Email: [email protected]

2. What data do we collect and how does it reach the CRM?

By using our website and services, we may collect the following categories of data:

  • Data provided directly by you: Name, surname, email address, phone number, job title, company name (collected via contact forms, requests for offers, or newsletter subscriptions).
  • Automatically collected data: IP address, browser type, pages visited, session duration (details in the Cookie Policy).
  • Interaction Data (CRM): Conversation history, notes regarding your project needs, offers sent, and their status.

3. Purpose and Legal Basis for Processing

We use your data for the following purposes:

  • Quoting and Contracting: To respond to your requests and prepare contracts. (Legal Basis: Performance of a contract).
  • Client Management (CRM): To maintain a clear record of discussions and provide technical or commercial support. (Legal Basis: Legitimate Interest).
  • Marketing and Newsletter: Sending news about soft360.ro services, only with your agreement. (Legal Basis: Consent).
  • Invoicing and Reporting: (Legal Basis: Legal Obligation).

4. Data Storage and CRM System

Your data is stored securely in our database and our CRM system. Access is restricted to employees who need the data to perform their duties.

Retention Period:

  • Billing Data: 10 years (according to the law).
  • CRM Data (Prospects): [e.g., 3 years] from the last interaction, if the prospect has not become a client.
  • Active Client Data: For the duration of the contract + the legal archiving period.

5. Data Transfer to Third Parties

We do not sell your data. We may transmit it strictly to verified partners:

  • IT and Hosting service providers.
  • CRM platform provider.
  • Accounting services.

6. Your Rights

Under the GDPR, you have the right to:

  • Request access, rectification, or deletion of data.
  • Withdraw your consent for marketing at any time.
  • File a complaint with the ANSPDCP (The National Supervisory Authority for Personal Data Processing) if you consider your rights have been violated.

7. Contact

For any request regarding personal data, please write to us at: [email protected].